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Our Team

We are a proud, independent, local, small business making a world of a hearing difference. We are not manufacturer owned, which means we are free to help you choose what’s best for you with the widest variety of hearing aid options, with no sales pitches.

Preferred Audiology Care, LLC was established in September of 2009 and has a DBA name of Syracuse Hearing Solutions with new and improved services, in the same location. The practice is locally owned by Dr. Nicole Anzalone who has lived in the Syracuse area since 1995.

Dr. Nicole Anzalone, Au.D., CCC-A, FAAA

Doctor of Audiology “Owner of the practice and expert of all that’s Audiology”

Nicole received her Doctorate in Audiology in 2007 and holds a Master of Science Degree in Neuroscience and a Bachelor of Science Degree from Syracuse University.

She is licensed to practice audiology and dispense hearing aids in New York State.

Her clinical expertise includes comprehensive audiological evaluations, including pediatric and geriatric populations, neuro-otologic auditory-evoked brainstem response testing, vestibular function testing, hearing aid fittings, hearing aid services, repairs, and computerized hearing aid verifications.

Hobbies include playing drums, steel drums, cake decorating, dancing, and spending time with family.

“2016 3rd Place Winner for Highest Practice Growth” granted at the Elite conference

Dr. Erin Bagley, Au.D., CCC-A/SLP

“Expert of specialty Audiology – pediatric audiology, cochlear implant evaluations, Auditory Processing Disorders Evaluations”

Dr. Erin Bagley obtained her bachelor’s degree in Communication Disorders and Sciences and her master’s degree in Speech-Language Pathology from SUNY Geneseo. After spending several years working with the Birth-5 population, she went to Syracuse University to earn her Clinical Doctorate of Audiology. She enjoys helping people of all ages hear their best, with an interest in pediatrics, Auditory Processing Disorder, and cochlear implants. She is a native of the Syracuse area. Outside of work she enjoys spending time with her husband, two children, and extended family, as well as hiking, gardening, and reading.

Dr. Stefania Arduini

Dr. Stefania Arduini obtained her Doctorate in Audiology in 2011 from Syracuse University and her Bachelor of Arts in Linguistics at the University of Toronto in 2006. Her experience includes training at the Tripler Army Medical Center in Hawaii working with active-duty soldiers providing audiologic and vestibular diagnostic/rehabilitation services to those returning from overseas with traumatic brain injuries.  This led to her managing a vestibular audiology clinic in Ontario, Canada where she is from. She also has experience as Project Manager for the BABY EARs National Institutes of Health research grant, the most current study from the Syracuse University Pediatric Audiology Laboratory, in collaboration with Vanderbilt University.  She is an adjunct lecturer at Syracuse University, having taught pediatric audiology classes in the audiology doctoral program.

In Stefania’s downtime, she enjoys spending time with her two little girls exploring the outdoors.

Ashley DeJohn

Ashley DeJohn is the Financial Office Manager at Syracuse Hearing Solutions. She is the face of the front office and coordinates the day-to-day operations. She received her bachelor’s degree in Business Administration from Manhattan College in New York City. She is a Syracuse-area native who spent several years living and working in NYC before returning to Syracuse. She has wide-ranging experience in the business of audiology having worked at Audio Help Hearing Center in NYC before joining Syracuse Hearing Solutions as Patient Care Coordinator.  

Outside of work, she enjoys spending time with her husband, raising their three girls and training their rambunctious puppy Fitz. Her hobbies include cooking, swimming and hunting down a great deal at Target.

Elizabeth “Liz” Stanistreet

Elizabeth “Liz” Stanistreet is the Patient Care Coordinator for Syracuse Hearing Solutions. Liz is a native of Camillus and attended in West Genesee High School. She graduated in 2018 with a bachelor’s degree in public relations from SUNY Oswego. Liz was also a member of the PRSSA during her time at SUNY Oswego. Over her life, Liz has enjoyed being an influence in other peoples lives as well as exploring the world around her. She completed a two-week course in London studying theatre arts and brings that art back to Local Syracuse Community Theatre.  Liz also enjoys history, horseback riding, and walking her dog, Pumpkin. 

Dr. Nicole Anzalone, Dr. Erin Bagley, Dr. Stefania Arduini and the rest of the team.

What To Expect On Your First Visit

It’s common for people to avoid addressing their hearing loss – sometimes it’s a matter of finances, while for other individuals it signifies that they are getting older. Yet many avoid seeing a hearing healthcare professional simply because they don’t know what to expect, and it can be intimidating to schedule a hearing evaluation without knowing what’s going to happen.

However, these evaluations are incredibly important and are quick, easy and painless. The team at Syracuse Hearing Solutions will walk you through each step of your appointment so that you feel relaxed and right at home. Combining the latest industry equipment with our years of experience, we work with you to diagnose hearing loss and create solutions that meet your specific needs.

Before Your First Appointment

Your first appointment with us is an important opportunity for us to get to know your needs, concerns, and hopes. Prior to seeing one of our specialists, you’ll be asked to complete a new patient intake form. On it, we’ll ask you to recall any injuries, trauma, or exposure to loud noises in your history. We’ll also ask for an overview of your medical history, including any medications you may be currently taking.

You’re more than welcome to bring in a loved one to your hearing evaluation with you. Hearing loss affects more than just the patient, and we’re happy to answer any questions that you or your family may have. Having support from a friend, partner, or family member can also be helpful as you choose the best treatment option for your needs.

Hearing Consultation: Reviewing Your Needs

We begin your hearing evaluation by getting to know you and your concerns. Together, we’ll review your information and discuss the challenges you’re experiencing. Understanding your history, current symptoms, and unique hearing needs for your lifestyle helps us determine the cause of, and solution for, any hearing issues we may uncover.

During the Hearing Evaluation

In most cases, it takes 30 to 60 minutes to complete a comprehensive hearing evaluation. Using a specialized tool called an otoscope, our professionals will physically examine the inside of your ears to ensure they are clear and healthy. If there is any type of blockage or abnormality, it can inform how we proceed with the rest of the visit. Something as minor as earwax build-up could be the cause of your hearing loss, so our team likes to carefully examine your ears before we begin testing your hearing.

Hearing Testing

Next comes a complete hearing test—designed to evaluate the thresholds (the volume and frequency limits) of sound that you’re able to hear. You’ll be asked to wear a pair of specialized headphones and indicate when you can clearly hear the various sounds emitted. These tests reveal the extent, type, and details of your unique hearing loss, if any is present at all. Since there are different types and degrees of hearing loss, each needs to be treated in a specific way.

The hearing evaluation may include any of the following tests:

  • Air conduction testing
  • Bone conduction testing
  • Speech testing
  • Tympanometry or acoustic immittance testing
  • Speech in noise testing

Specialized audiological testing may also include:

  • Distortion product otoacoustic emissions (DPOAE) testing
  • Auditory brainstem response (ABR) testing
  • Cochlear implant evaluations
  • Bone anchored hearing aid evaluations
  • Central Auditory Processing Disorder (CAPD) evaluations

Reviewing Your Results

Once we’ve completed your hearing test, we’ll review your results together. Your hearing test results come in the form of an audiogram, which is a chart that converts your hearing loss into measurable frequencies and volumes (called decibels). Audiograms enable us to see the type, pattern, and degree of your hearing loss. In addition, you will also see a percentage of how much normal conversational speech you can currently hear.

If our hearing evaluation detects a hearing loss, rest assured that there are many treatment options available these days. We have a full line of state-of-the-art hearing aid models available for every situation and every budget. We’ll walk you through all of them and answer any questions you have. Our goal is to give you information about all of your options, and we respect your priorities when it comes to which hearing aid might meet your needs best.

After Your Visit

Once you have purchased your hearing aid, we will review how to use them during a fitting appointment. This visit allows us to program your devices in a way that works best for you, but remember, it may take some time before you fully adjust to the plethora of sounds around you. We recommend taking a gradual approach while acclimating to your hearing aids, as this often produces the best results.The team at Syracuse Hearing Solutions is always just a phone call away and we encourage patients to contact us with questions. Along with follow-up visits and regular hearing evaluations, your visit with us is the first step toward a lifetime of healthy hearing!

Sudden plugged ear sensation? Ringing in your ears? Longterm exposure to loud sounds? Memory Loss? Dizziness? It's time to have your hearing screened. Schedule your free hearing screening now